Return & Refund Policy

Learn about MQDTV's return and refund policy, including eligibility, return conditions, refund processing, and customer support information.

Returns

We want you to be satisfied with your purchase.

Eligible products may be returned within 30 days of delivery if they are unused, in their original condition, and include all original packaging and accessories.

Return Conditions

  • Product must be unused.
  • Original packaging must be intact.
  • Proof of purchase is required.
  • Items damaged by misuse are not eligible.

Refunds

After receiving and inspecting your returned item, we will notify you of the refund status.

Approved refunds will be processed using the original payment method within 5–10 business days, depending on your payment provider.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Gift cards
  • Clearance or final-sale items
  • Products damaged by improper use

Return Shipping

Customers may be responsible for return shipping costs unless the item is defective or incorrect.

For return assistance, please contact our customer support team before sending your item back.

Need Help With a Return?

Our customer support team is always ready to assist you with returns, refunds, and product-related questions.

Contact Support